Abuse - Domestic
Men’s Advice Line
Men's Advice Line: a confidential helpline for any man experiencing domestic violence and abuse from a partner (or ex-partner).
We are a team of skilled professionals offering practical advice, information and emotional support to male victims of domestic violence, as well as to concerned friends and family and frontline workers.
Call: 0808 8010327 Email: email@example.com
National Women’s Aid
A network of over 300 dedicated specialist domestic violence services across The UK
Call: 0808 2000 247 Email: firstname.lastname@example.org
Please note we cannot respond to emails by telephone as safety may be compromised. If you wish to speak to somebody please call the number above.
We are a specialist domestic abuse charity and currently support over 8,000 adults, children and young people every year in Norfolk. It is our primary aim to offer advice, support and information to anyone who has been or is currently experiencing domestic violence.
Call: Helpline: 0300 561 0077 Email: email@example.com
Refuge is committed to a world where domestic violence is not tolerated and where women and children can live in safety. We aim to empower women and children to rebuild their lives, free from violence and fear.
Call: 0808 2000 247
Southall Black Sisters
Southall Black Sisters is a not-for-profit organisation set up in 1979 to meet the needs of black (Asian and African-Caribbean) and minority ethnic women.
For more than three decades we have been at the forefront of challenging domestic and gender violence locally and nationally.
Call: Helpline 0208 571 0800 General enquires 0208 571 9595
Abuse - Sexual
Sexual Assault Referral Centre provides a range of services for people who are victim of rape, attempted rape or assault by penetration.
Call: 01603 2716381
M-power - Supporting Male Survivors of sexual abuse in association with The Sue Lambert Trust.
If you're ready to talk, we're ready to listen…
Helpline: 0808 808 4321 - Every Monday evening 6pm to 8pm Every Friday lunchtime 12.00 to 2pm
Admin: 01603 622406 Email: firstname.lastname@example.org
NAPAC - National Association for People Abused in Childhood.
Our vision is of a society in which every adult survivor of childhood abuse in the UK is able to access the support they need, when they need it, to make a journey of recovery and heal their emotional and psychological wounds.
Info line open: Mon- Fri 12 noon- 8pm Sat: 9am- 12 noon
Call: 0808 801 0331
Norwich – Rape Crisis Help Line
Rape Crisis Help Line offers a range of counselling and other support services to people in need of help and advice. Rape Crisis Help Line is based in Norwich.
Call: 01603 667687
Sue Lambert Trust
We are a Norfolk charity offering support to individuals that have experienced sexual abuse or sexual violence at any point in their lives.
We provide a safe, non-judgemental space for people to receive therapeutic support through professional 1-2-1 counselling and group sessions.
People can self-refer to use our services and they are offered for FREE. Although demand is high and there is a waiting list for support, we can also help with everyday challenges people may be facing around housing, benefits and finances and provide tools to process and deal with trauma they may have experienced.
We can also signpost to other local support that may be beneficial.
If you have experienced sexual abuse and would like support, please do get in touch.
Call: (01603) 622406 Email: email@example.com
Fresh Start New Beginnings - Norwich
Fresh Start new beginnings works through Suffolk and Norfolk, and was set up to provide a therapeutic service for children and young people up to 18 years who have reported being sexually abused and to offer support for their families.
telephone 01603 558205
Addiction and Recovery
Adfam is the national charity working to improve life for families affected by drugs and alcohol. Our vision - We want anyone affected by someone else’s drug or alcohol use to have the chance to benefit from healthy relationships, be part of a loving and supportive family and enjoy mental and physical wellbeing.
Call: 07442 137421 Email: firstname.lastname@example.org
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking. Local meetings and support can be accessed via the website.
Call: 0800 9177 650 Email: email@example.com
Al-Anon Family Groups – Norwich
Al-Anon Family Groups provide support to anyone whose life is, or has been, affected by someone else’s drinking, regardless of whether that person is still drinking or not. For some of our members, the wounds still run deep, even if their loved one may no longer be a part of their lives or have died.
Al-Anon Family Groups hold regular meetings where members share their own experience of living with alcoholism. Al-Anon does not offer advice or counselling, but members give each other understanding, strength and hope.
Groups held in Norwich and surrounding area.
Call: Confidential Helpline- 0800 0086 811 Email: firstname.lastname@example.org
Cocaine Anonymous – UK
Cocaine Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from their addiction. The only requirement for membership is a desire to stop using cocaine and all other mind-altering substances.
Call: 0300 111 2285 (mobile friendly) or 0800 612 0225 (free from UK landlines) Phone lines are open from 10am to 10pm daily.
Friendly and confidential advice and information given on drug use
Confidential online chat available any day of the week between 2pm – 6pm
Call: 0300 123 6600 Email: email@example.com SMS: 82111
Adult courses and learning programmes
Call: 0344 800 8002
WEA (Workers Educational Association)
Low cost leisure courses in Norwich and Norfolk. As one of the largest WEA branches in the region WEA offer a lively programme of friendly, informal courses with expert tutors, open to everyone. There are no exams or tests and you don’t need any prior qualifications to learn with WEA. We’re always adding to our list of courses…
Call: (01603) 629 557 Email: firstname.lastname@example.org
Patient Advice and Liaison Service (PALS )– Norfolk and Suffolk Foundation Trust
Patient’s advice and liaison service, answer questions about NHS services and any mental health matters.
Call: 01603 421191 Email: email@example.com
POhWER - Norfolk
POhWER has been working in Norfolk since 2003. We provide Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA) including Deprivation of Liberty Safeguarding (DoLS) and relevant paid person's representative services (RPPR) in partnership with Equal Lives.
Call: 0300 456 2370 Email - firstname.lastname@example.org
Armed Forces Support
Our treatment and support services are always free of charge, and are proven to work. Our Vision is that Veterans will be able to live free from the harmful effects of psychological wounds. Our Mission is to provide timely, effective clinical treatment and welfare support to Veterans who suffer from psychological wounds.
Call: Helpline - 0800 138 1619 Email: email@example.com
The Bridge for Heroes
Helps veterans, serving troops and their families, dedicated to helping to identify early signs of PTSD.
Call: 0300 111 2030 Email: firstname.lastname@example.org
Cruse Bereavement Care - Norwich and Central Norfolk
Cruse Bereavement Care Norwich is part of a national charity which supports the bereaved. It is an independent organisation of committed people who care about and understand the needs associated with bereavement. Cruse is often the only place people have to turn to when someone has died.
Cruse Bereavement Care offers sympathetic, compassionate and confidential support by selected, highly trained volunteers. After a death we are here to talk to you and pass on useful information which may be of help. We can offer one to one support to those who still need help further down the line. However long ago the bereavement, we may be able to help.
Call: 03332 300189 Email: email@example.com.
Big C Centre Norwich
Our Norwich Big C Cancer Support & Information Centre is a warm and welcoming place for cancer patients, their carers, family and friends. It is somewhere to sit, and reflect, away from the hospital and the clinical environment.
Based in the grounds of the Norfolk & Norwich University Hospital the Centre offers a variety of cancer related information, a wide range of practical and emotional support; as well as somewhere to relax, with a cup of tea, and the opportunity to talk to the trained Centre staff if needed.
Tel: 0800 092 7640 Email: firstname.lastname@example.org
Shine Cancer Support Groups
Shine exists exclusively to support adults in their 20s, 30s and 40s who have experience a cancer diagnosis. There is never a good time to have cancer, but we know that younger adults face different issues than their older or younger counterparts - and that many of these are not dealt with by traditional cancer support charities and services.
Our vision is that every adult in the UK living with cancer in their 20s, 30s or 40s can access the help and support that they need in a way that suits their lifestyle, and that they are a part of a confident, supportive and empowered community of young adults living with cancer.
Our mission is to provide tailored information and peer support for anyone in their 20s, 30s or 40s diagnosed with any cancer. We do this through a range of activities including lunches and drinks evenings, beach walks, multi-day getaways, workshops, online networking, and mentoring.
Carer Support Service – Norwich MIND
Norwich & Central Norfolk Mind Carer Support Service is part of the Carers Agency Partnership (CAP). The partnership was formed on 1st July 2013 to provide a “one stop shop” for carers and is funded by Norfolk County Council and the Norfolk CCG’s (Clinical Commissioning Groups). The partnership provides many things including information and advice, one to one support, carers groups, breaks, befriending and grants.
Call: 0300 330 5488 Email: email@example.com
Norfolk Carers Support
We help carers, those who dedicate so much to others, with one-to-one advice, support and advocacy in Norfolk. There are over 90,000 carers in Norfolk, and our approach is to listen to as many of these as possible and translate this into the services that you want and need the most.
Call: 01603 219 924 Fax: 01603 219 939 Email: firstname.lastname@example.org
24 hour free helpline
Call: 0800 1111 www.childline.org.uk
24hour direct service helpline
Call: 0800 800 5000 www.nspcc.org.uk
Counselling services and support for 11-25 years olds based in Norwich and the surrounding area.
Call: 01603 766994
The Norwich Centre
The Norwich Centre provides professional counselling to individuals and organisations. Established in 1980, the Norwich Centre and its commercial company Norwich Centre Projects Ltd both offer counselling services which are BACP Accredited Counselling Services. Norwich Centre Projects helps to fund the work of the Norwich Centre charity.
If you’re aged 16-18? Our new no cost service is now up and running…
Telephone: 01603 617709 Fax: 01603 886999
Relate - Norwich
We provide Relationship Counselling, Family Counselling, Sex Therapy and Children and Young People’s Counselling in a variety of locations across Norfolk and Suffolk. Our vision is a future in which healthy relationships are actively promoted as the basis of a thriving society.
Call: 01603 625333 Email: Via Contact Us on Website
Debt Management and Support
Norfolk Citizens Advice Bureau (Norwich)
Information and advice on benefits, debts and housing… We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Admin and reception call- 01603 660857
General Advice - 03 444 111 444 Fax:01603 679679 Email: email@example.com
Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.
“We believe that no one should have to live in financial hardship. So if you’re struggling financially or you’re worried about money, we’re here for you.”
Call: Free Helpline - 0808 802 2000 9 am - 8 pm, Monday – Friday.
Email: Via Contact Us on website.
Helplines, online support and a network of UK-wide self-help groups to help adults and young people in the UK beat their eating disorders
call 0808 801 0677
Norwich Eating Disorders Carers Support Group
Support group run by trained facilitators meeting every 4th Wednesday of the month 6.30 pm – 8pm at Wensum House, 103 Prince of Wales Road, Norwich, NR1 1DW
Call: 07506 344021
Provides support from support workers trained to deal with crisis situations, to avoid unnecessary hospital, residential or nursing home admission.
This service will be available to people living in the community over the age of 18 who require physical or practical support with daily living tasks, including Older People, People with physical illness or disabilities, People with learning difficulties, People with mental health problems and Carers.
Norfolk Swift Response provides assistance or reassurance during a period of urgent need to people in their homes who don’t need the emergency services.
Tel: 0344 800 8020 (24 hour helpline)
“MINT is a local project set up by City College Norwich. We focus on getting young people, aged between 16 & 25 years old, who have a barrier to work, into sustainable paid employment.
MINT prides itself on offering a unique, flexible and free service to all our young people and employers. Over the last 5 years we have used hard work and determination, as well as consistent support and innovative training ideas, to help an unprecedented number of young people find and stay in employment.
Call: (01603) 773311
Family Lives is a charity with over three decades of experience helping parents to deal with the changes that are a constant part of family life. We know that many people play active roles in raising children, from dads and mums, grandparents, stepparents and non-resident parents. Our role is to support all of you to achieve the best relationship possible with the children that you care about, as well as supporting parenting professionals. We believe that happy children come from happy families and currently support families to improve the outcomes for over 1 million children each year.
We recognise that the best way to support families is to provide professional, non-judgmental support and advice in a way that all members of the family can freely access.
Call: Helpline - 0808 800 2222
Families Need Fathers
Concerned with the problems of maintaining a child's relationship with both parents during and after family breakdown. Families Need Fathers offer information, advice and support services to help parents to achieve a positive outcome for their children.
Call: 0300 0300 363
Young Fathers Project at MAP
We give one to one advice to young dads, including expectant dads, worried dads, absent dads, foster dads and step dads.
Call: (01603) 766994
Fitness and Sport
Norwich County Councils discount card for Norwich residents on low income. Discounts at gyms, swimming pools, cinema, museums, theatres etc. Application form to be completed and passport photo required.
Norwich Food Bank
Provides food parcels for those in need. Information and links on food vouchers and where to get a free hot meal for those who need it is also available on the webpage and links below.
Call: 0300 365 1123 Email: firstname.lastname@example.org
Norwich Meditation teacher Peter Francis offers a unique approach to learning non-religious meditation. An experienced practitioner, Peter describes himself as a Meditation Personal Trainer, offering one-to-one classes for anyone who would like to experience the health benefits of meditation.
Call: 01603 383412
BIPOLAR UK – Norwich
Bipolar UK is the national charity dedicated to supporting individuals with the much misunderstood and devastating condition of bipolar, their families and carers. We provide a range of services to enable people affected by bipolar and associated illnesses to take control of their lives.
Meeting Date: 1st Thursday in the month at 7pm
Venue: Vauxhall Community Hub, Johnson Place Norwich NR2 2SA
Norwich & Central Norfolk Mind is the leading mental health charity in Norfolk and we are affiliated to National Mind. Please see list of services provided
Call: 0300 3305488 Email: email@example.com
OUTREACH - Norwich MIND Outreach is a team that supports people experiencing mental ill health at home. We provide services in Norwich and across Central Norfolk. Outreach support workers will come and visit you at home or another community location of your choice, usually on a weekly basis.
LIFE HELP – Life Help is the term we (MIND) use to describe our approach to supporting people using a variety of aspects of our programmes. It is the umbrella for all our services and programmes and we encourage people to mix and match a range of support they would find beneficial. We try hard to be responsive to helping people think through what support they feel they may need to recover from mental health problems and to build resilience to stay well. That is why we call this our community programme of support – it may be that people need a range of support to stay living well in the community or to come out of hospital – whatever it is that people feel they need to live well, we want to be there to help.
OMNIA- Residential rehabilitation offering a vibrant and challenging programme to assist people in their recovery from mental ill health; residential environment with 14 beds that is staffed 24 hours a day, 7 days a week.
CASA RECO- The Casa Reco programme offers a tenancy for up to 12 months and aims to prepare tenants for independent living after a period of time in a residential setting. Casa Reco is a 3 bed shared supported living style property in the centre of Norwich.
SANE is a UK-wide charity working to improve quality of life for people affected by mental illness. SANE has three main objectives linked to our aims and outcomes: 1, to raise awareness and combat stigma about mental illness, educating and campaigning to improve mental health services . 2, to provide care and emotional support for people with mental health problems, their families and carers as well as information for other organisations and the public 3, to initiate research into the causes and treatments of serious mental illness such as schizophrenia and depression and the psychological and social impact of mental illness.
SANEline - Helpline: 0300 304 7000 4pm – 10pm daily
Student Minds (Nationwide)
Student Minds is the UK's student mental health charity. We want students to have the skills, knowledge and confidence to talk about their mental health and look out for their peers. We believe in peer support and deliver research-driven training and supervision to equip students to bring about positive change on their campuses through campaigning and facilitating peer support projects.
Call: 0808 808 4994 Email: firstname.lastname@example.org
Be Ready For It
Be ready for it will help you to talk openly about dying and plan ahead so that you can make the right choices about end of life care. Many people find it hard to talk about death and dying. This could be because death may feel a long way off, or you may feel too young to talk about it. But we do need to talk about it and be prepared and share our plans so that the people around us know how we want to be cared for.
Email: GYWCCG.email@example.com On-line enquiry form also available on webpage.
Ripples – Norfolk and Norwich MIND
Ripples is an innovative service for people with Boarder-line Personality Disorder. Ripples offers a one day a week staffed facility in Norwich providing a safe, supportive and empowering environment. Ripples offer positive activities to individuals who feel ready to work on building new skills in order to help themselves maintain their own mental wellbeing this includes: Building Confidence and Self – Esteem. Achieving Personal Goals, Enhancing a Sense of Personal Responsibility, Building Positive Connections and Shaping the service as it evolves.
Call: (01603) 432457
Email: Sandra Flanagan firstname.lastname@example.org
Time Norfolk provides free confidential help and support to anyone with an unplanned pregnancy or who has experienced pregnancy loss through miscarriage, termination or stillbirth. We provide support across Norfolk to women and their partners of all ages.
Call: Helpline 0845 2300 1 23 Email email@example.com
TCV in Norfolk – The Conservation Volunteers
TCV in Norfolk: working with local communities to improve their environment. Join In, Have Fun, Feel Good!
Outdoor projects are open to everyone over 16, regardless of background, and no previous experience or specialist knowledge is necessary. We provide tools, equipment and experienced leaders.
More info via the website…
Social and Outreach Support
Equal Lives is led by people who face disabling barriers and is dedicated to making your voice heard. We support people to empower themselves to live independent lives. Our aim is to give you the support you need to live your own life and to remove disabling barriers. We are very involved in campaigning on issues that affect you to try and influence policy decisions. We’re also here to provide support and information for the day to day tasks of living. Whether you need to employ a personal assistant, find out what benefits you’re able to receive or you need help or advice for caring for an elderly friend or relative we are here to help.
Call: 01508 491210 Email: firstname.lastname@example.org
Julian Outreach Support
Support with housing, homelessness, benefits and debt. To help to people recover by helping with social issues that hinder recovery. Julian Outreach Support creates an individual support plan that best reflects the needs and desires of the individual. Helping people to develop their own skills, strengths and resources.
The national housing and homelessness charity; offers free advice on housing and related benefit/money issue.
Call: 0808 800 4444
St Martins Housing Trust
St Martins Housing Trust is a registered charity. Its objects are to "provide food shelter and accommodation in the county of Norfolk for poor people having no other residence or the place to sleep...”
Call: 01603 667706 Email: email@example.com
Later Life Support
Age UK - Norwich
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations. Opening Times: Mon-Fri 10-4 (Except Weds 10 - 2)
Call: Advice Line: 0800 169 2081 Norwich Age UK: 01603 496333
Marion Day Centre
Norwich Men’s shed
Place for meet to meet, socialise and do practical activities…
Men’s Craft was established by a group of men with professional and personal interest in the issues around men and masculinity. Our aims are, to provide services that support the development and well-being of fathers, men and boys. To encourage and support men to evaluate the way we relate, communicate and live with each other, our partners, families and communities, with respect for ourselves and others. To promote positive masculinity, a concept of manhood and masculinity that respects the rights and well-being of others
Call: Mobile: 07514 254200
4Women Resource Centre
Offering a range of support including: Coffee mornings, One to one support, Counselling, Arts and Crafts and a range of groups including Job Club.
4women is based in the heart of Norwich and supports the women of Norfolk including the most vulnerable, 17 years and over.
All clients must be referred or self-refer and undergo a one to one assessment. Referral forms can be sent and appointments can be booked by calling 0300 131 7983
Zimbabwe Women’s Resource Centre
Information based organization committed to gender equality and equity. The organization promotes women's rights and empowerment by advocating for social and economic justice in Zimbabwe and globally.
Recreational and Leisure
Sing Your Heart Out
Sing Your Heart Out is somewhere anyone can come, where they will meet friendly people, and where everyone is welcome and everyone is valued.
Our singing sessions are to help people feel better about themselves in all sorts of ways. They can help reduce stress, they can increase your confidence and they give you a chance to be with other people who will understand how you feel.
Anyone of 18 or over is welcome to come along. We especially welcome anyone who is a present or past user of Norfolk & Suffolk mental health services, their family, friends, carers, any support workers, and staff or anyone interested
Everyone is encouraged to join in and sing, but if this worries you, you can just enjoy listening to begin with. Norwich sessions are currently on a Wednesday afternoon.
Harmless is a user led organisation that provides a range of services about self-harm including support, information, training and consultancy to people who self-harm, their friends and families and professionals.
Social/Community Support Group’s
Rethink Bridges Community Resource Centre
With a recovery-focussed ethos, Bridges provides: – A safe environment. – Opportunities to engage in social activities in the community. – Peer support. – Support, advice and guidance to access community services. – Participation and involvement in developing and running the service. – Crisis support and intervention. Staff will work with you to complete a support package to make sure you get the right support from us. We offer regular groups including a weekly Women's group. We also have a weekly drop-in session on a Wednesday.
Call: 01603 768356 Email: firstname.lastname@example.org
Support for Lesbian, Gay, Bisexual and Transgender People
BLAH - LGBT YOUTH
BLAH LGBT Youth is part of Norfolk LGBT Project working together since 2007 to provide social & peer support groups for young gay, lesbian, bisexual people or those questioning their sexuality or gender identity aged 25 and below, living in Norfolk and Waveney.
Call: 01603 624924 Email: Via Contact Us on Website
Norfolk LGBT Project
Established in 2007, Norfolk LGBT+ Project is the county’s only dedicated LGBT+ health and wellbeing service provider, providing early intervention and prevention support, services, and information to all age groups so we can help empower individuals to improve their mental and emotional wellbeing and to reduce social isolation of LGBT+ individuals living in Norfolk and Waveney.
> For information or support, please email email@example.com or call 01603 219299 or visit our websitewww.norfolklgbtproject.org.uk
Norfolk Trans Forum
Norfolk Trans-Forum is a self-help support group for male to female transsexuals and those questioning their gender identity aged 25+.
We meet in a safe and discrete venue in Norwich and provide a friendly, confidential and supportive environment to discuss issues related to gender identity and transition.
Meeting every 2nd Monday of each month from 6:30pm – 9:30pm
Call: 01603 219 299 or 07539 082 496 Email: firstname.lastname@example.org
The Cinnamon Trust
The only specialist national charity for people in their last years and their much loved, much needed companion animals.
A network of 15,000 volunteers “hold hands” with owners to provide vital loving care for their pets. We keep them together - for example, we’ll walk a dog every day for a housebound owner, we’ll foster pets when owners need hospital care, we’ll fetch the cat food, or even clean out the bird cage, etc.
Call: 01736 757 900 Email: email@example.com
Voluntary Norfolk promotes, supports and develops volunteering and the work of voluntary organisations, encouraging recognition and understanding of the value of the sector in the achievement of individual well-being and an inclusive and fair society.
Call: 01603 614474 Email:firstname.lastname@example.org
List Revised: 0ctober-2015